Screenshot API error · HTTP 500

Render failed

render_failed

With HTML input (html), the HTML could not be rendered for a reason not covered by another error. A URL that fails this way is answered with a plain 500 without this code; write to support with its X-Request-Id.

How to recognize it

The API answers with status 500 and a JSON body with the message, for example:

HTTP/1.1 500
Content-Type: application/json

{
  "message": "The page could not be rendered."
}

How to fix it

Send the request again; if it keeps failing, write to support@screenshotbase.com with the X-Request-Id of the response.
Check the HTML for scripts that crash the page or loop forever.

Billing

Not billed: a request answered with this error does not count against your quota.

Every response carries an X-Request-Id header. If this page does not explain the error, write to support@screenshotbase.com with that id. All statuses: status codes.

Other API errors

forbidden403 grace_quota_exceeded429 invalid_api_key401 invalid_parameters422 key_not_allowed_for_product403 missing_api_key401 not_found404 output_too_large_for_format422 overage_quota_exceeded429 page_too_large422 quota_exceeded429 rate_limit_exceeded429 referrer_not_allowed403 storage_unavailable503 target_blocked_private_range422 target_timeout408 target_unreachable502 target_unresolvable400

Screenshot API

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